Welcome to EnjoyBay.com! 

About Products:

Our products are all relative to Chinese traditional culture, we get them from different place of China, include Tibet. the products are pure handiwork, best quality, some of the products are individually make. So you needn't worry about the quality.

The detail of the product gives you the most information about the one, pictures are for reference, the price listed include all taxes, custom duties or insurance. 

About Payments:

We accept PayPal. It's easy to create a PayPal account if you have no PayPal account yet. To do this, please visit https://www.paypal.com.

We accept Moneybookers, please visit https://www.moneybookers.com.

Other payment: Bank Transfers, Western Union. Or you can contact us first.

About Refund:

If you received items that were absolutely damaged, please give the proof (photos or other) to us and we'll refund the money to your account balance, we give you 30 days to let me know the problems. 

If you don't receive the goods or the parcel lost, we'll re-send your goods or refund the money. 

If you cancel an paid order before we deliver to ship, we'll refund the money.

If goods shipped out, Shipping costs are NON-REFUNDABLE

About Orders:

We normally process your order in 12 hours, and we'll give you conformation emails. If some products not available in that time, we'll tell you in time.

If your order has created and not pay, you can cancel your order in any time, and we'll update your account balance to your last amount.

If your order has paid but not in transit we can give you a chance to cancel the order. We refund 90% of the total amount. But if we had delivered the parcel to the express company, we'll not permit it.

You can change your order content before we ship your order out.

About Wholesale:

We welcome wholesale and must give you lowest wholesale price, more about wholesale, please contact us first.

About Shipment:

If you don't receive the goods at the time frame given, please kindly email our customer service personally and our sales assistant will advise you soonest possible.

Due to unforeseen circumstances (such as public holidays, natural disaster, demonstrations & strikes, etc.), the delivery of your package might be slightly delayed. This is unfortunately beyond our control. But it will not take more than 25 days. If you do not receives your shipment for more than 21 days from the day we dispatch your order and believe that your shipment has been lost, please contact us and we will send a replacement order to you as soon as possible.

Our cooperator is TNT, DHL, FEDEX, EMS or UPS, we may choose one of them. If the parcel is in transit, it will cost only 7-10 business days to arrived to your hand. We'll send you a order update email. And when you had received it, please give us a email as confirmation, thanks!

Privacy Policy:

Your privacy and security is our utmost concern. We do not disclose your personal information to other third parties. We gather only information that will help us improve your shopping experience. We only use the information in order to update our customers on new products, services, special offers, promotions we think might be of interest. We send email to customers only if it regards a particular order or inquiry or if the customer has opted to receive promotional emails.

If you have any other questions, please contact us.